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‎04-02-2020 04:30 PM - last edited on ‎04-02-2020 04:52 PM by Retired

HP Recommended
Product: HP Chromebook

HP Chromebook, keeps shutting off while using it 

19 people had the same question
1 REPLY 1

‎04-08-2020 03:56 PM

HP Recommended

@JMT21

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

This indicates a problem with the operating system. If this happens, you are going to need to fully recover your Chromebook,

  • Restart your Chromebook. Simply press the power button to shut down and then when the Chromebook is fully shut down, press the power button again to restart.
  • Click here: https://support.google.com/chromebook/answer/183084?hl=en to Reset your Chromebook to factory settings.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

ECHO_LAKE
I am an HP Employee

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