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GWS021X
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chromebook recovery BIOS

I purchased a chromebook(14-c025us),but the bios is broken,I want recover it,According to the instructions from HP.com,the website is http://support.hp.com/us-en/document/c02693833,for reference.
 I made BIOS recovery flash drive(using 69063.exe,is it correct?),but the following step is press win-key&B key at the same time for update BIOS file.my question is:there is not win-key on chromebook keyboard,How can I recovery the BIOS?
thanks for help!

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chromebook recovery BIOS

Hey @GWS021X,

 

Welcome to HP Forums and Thanks for the post. 

 

I see you are facing an issue with your Chromebook. Happy to help. 

May I know the issue you are facing with your Chromebook?

 

The procedure you are following is for Windows computer and is not applicable for Chromebook.

 

Awaiting your reply for me to be able to assist you better. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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GWS021X
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chromebook recovery BIOS

Thanks for your reply, my chromebook can't startup and enter to BIOS(the CPU fan and HDD light still work ), so I want to know how to recover the chromebook BIOS? if there is some files or software tools is necessary, can you kindly send to my email gws021x@gmail.com?

thank you

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chromebook recovery BIOS

Thanks for the reply,  recommend you to try steps in this article. If the issue persists, please download the recovery kit and reinstall Chrome OS. 

 

Keep me posted.

 

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

Chimney_83
I am an HP Employee

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