-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Boot and Lockup
- cold boot 520 message

Create an account on the HP Community to personalize your profile and ask a question
05-30-2025 03:02 AM
HP Sure Start detected unauthorized intrusion to the HP runtime system firmware executing out of main memory message. I upgraded to the latest bios to clear the 520 message
05-30-2025 03:10 AM
the system seems to run fine after I clear the initial boot message but how to see the HP Sure Start in windows Event logs is not clear on how to help clear this cold boot message. I don't think I have an actual problem as the system had recently come back from HP repair and I had to re-upload the bios .
05-30-2025 10:43 AM
Log Name: HP Analytics
Source: HPTAClient
Date: 5/29/2025 10:03:22 PM
Event ID: 23010
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DRAGONFLY
Description:
[HPTADiag].[1] Error in Updating Files from Catalog Destination to DownloadFileCache.cache for: SRLCatalog. Error:: System.ArgumentNullException: Value cannot be null.
Parameter name: path1
at System.IO.Path.Combine(String path1, String path2)
at TAInstaller.CatalogManager.Processors.ExternalCatalogProcessor.GetLatestDestDirPathForSync()
at TAInstaller.CatalogManager.AbstractClasses.CatalogProcessor.UpdateCatalogDestinationFilesToCache()
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="HPTAClient" />
<EventID Qualifiers="0">23010</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2025-05-30T02:03:22.5641772Z" />
<EventRecordID>1712</EventRecordID>
<Correlation />
<Execution ProcessID="16488" ThreadID="0" />
<Channel>HP Analytics</Channel>
<Computer>DRAGONFLY</Computer>
<Security />
</System>
<EventData>
<Data>[HPTADiag].[1] Error in Updating Files from Catalog Destination to DownloadFileCache.cache for: SRLCatalog. Error:: System.ArgumentNullException: Value cannot be null.
Parameter name: path1
at System.IO.Path.Combine(String path1, String path2)
at TAInstaller.CatalogManager.Processors.ExternalCatalogProcessor.GetLatestDestDirPathForSync()
at TAInstaller.CatalogManager.AbstractClasses.CatalogProcessor.UpdateCatalogDestinationFilesToCache()</Data>
</EventData>
</Event>