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‎08-10-2022 06:14 PM

HP Recommended
Product: HP Pavilion g7-2235dx Notebook PC
Operating System: Microsoft Windows 11

My computer froze out of the blue twice. Nothing worked. So I powered it off by holding the power button. The second time I got this Hard Disk Error. I did a systems diagnostics and a hard drive test. I got the following, Failure ID: RLUF6C-69CB6W-MFPX1F-61AE03

I was in the middle of a project and I did save it, but one of the software I was using is Windows based only, I need this computer to work. HELP

1 REPLY 1

‎08-10-2022 06:47 PM

HP Recommended

@2002ceo 

 

The specs of your machine is

 

            https://support.hp.com/au-en/document/c03487477

 

How did you install Windows 11 on your machine ?  Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

Regards.

BH
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