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- HP Community
- Notebooks
- Notebook Boot and Lockup
- compaq cq58 PC has failed to boot and to install OS

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10-25-2017 10:09 AM
the pc first stopped producing sound and later, when i wanted to install OS, it failed completely and it says "selected boot image didnot aunthenticate"
10-26-2017 02:53 PM
Thank you for joining HP Forums.
I'll be glad to help you 🙂
As I understand the PC has failed to boot and to install OS,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you make any recent hardware changes to the device?
Where you installing the OS using an HP Recovery media or the retail copy of windows?
While you respond to that, here's what you need to do, to resolve this concern:
Step 1: Perform a hard reset
HP Notebook PCs - Performing a Hard Reset or Forced Reset
Step 2: Restore BIOS default settings
Step 3: Test the hard drive using HP PC Hardware Diagnostics UEFI (In your case, Skip to Step 4)
Step 4: Reseat the hard drive (here's a video that shows how to re-seat the drive: Click here)
Step 5: Perform an HP System Recovery
If none of the above actions resolved the error condition, back up your personal data and then perform an HP System Recovery on the notebook. See one of the following documents for instructions:
If the issue persists, it's most likely a hardware connection failure and you will need to contact the HP phone support for a hardware service.
Do get back to me as I have a few more tricks up my sleeve,
That said, If I have helped you resolve the issue,
feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon
followed by clicking on 'Accepted as Solution'
And Have a great day Ahead!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
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