computer keeps cycling the startup repair menu. want to restore to factory, but can't access that

[gamerooster]

How do I return my Presario CQ57. it's locked up on the startup repair screen. just keeps recycling on that screen. won't let me access the recovery or the reset to factory apps

[A4Apollo]

Hey there! @gamerooster, Thanks for stopping by the HP Support Forums!

I understand when you turn on the PC it is stuck at startup repair screen and you are unable to access recovery manager.

Don't worry I'll try to help you out.

Did you make any hardware or software changes on your PC?

Are you able to access BIOS page on your PC?

Have you tried checking with an external keyboard?

Please share the product number of your PC to assist you better.

As you mentioned when you turn on the PC it is stuck at startup repair screen and you are unable to access recovery manager.

Try the steps recommended below to restore BIOS to default.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.
 

Also, I would suggest you enable Fast Start-Up on the system and check if it helps. To do this, follow the steps below.
1. Open Control Panel and go to Power Options.
2. Click/tap on the Choose what the power buttons do link on the left side.
3. Click/tap on the Change settings that are currently unavailable link at the top.
4. If prompted by UAC, then click/tap on Yes. 
5. Ensure that Turn on Fast Startup is checked.
6. Restart the computer.

Try updating the BIOS and chipset driver on your PC and check if it helps.

You can try updating the drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

If the issue still persists after trying out the steps try the steps recommended below.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

Refer this article to further troubleshoot lock up or freezing issues with PC.

If the issue still persists try running a system diagnostics test on your PC and check if the hardware on your laptop is functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

If the issue still persists after trying out the steps the operating system on your PC might have got corrupted.

You would need a set of recovery discs to reinstall the operating system.

If you don't have a set of recovery discs, you have to contact HP phone support and order a set of recovery discs.

I will share the contact information for support in a private message. Please watch your inbox for more information.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this helps!

Have a great day! 🙂

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