default bit locker key for new laptop, while I have removed it from Microsoft account

[attaullatif1]

Actually, I bought my hp envoy x360 13-00 from the USA, while living in Pakistan. my brother brought it in Pakistan by signing in with his account, now when I used the command for factory reset in system bios then it restarts with a demanding for bit locker recovery key. Unfortunately, my laptop is not registered in his Microsoft account or removed by him. So what i should do to reset it in factory reset? may I use the reinstall window option in this recovery mode or is there any default BitLocker key? 

[RodrigoB · Accepted solution]

Hi,



Thank you for visiting the HP Support Community.



In that case it is not permitted to post instructions about locked password, bios password, windows password cause security measures.



According to the Community's Rules of Participation:



4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.



Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.



Regards. Stay safe.