delete encryption device

[hendozz]

hello evryone. i've got a problem with encription device. i tried to update my windows from 8.1 to 10 but something went wrong, then i dowloaded back 8.1 version, loaded it to my PC and now i've got next problem:

while i try to enter the password it shows me an error, so i've got to enter the OS throw bios. may you please explaine me how to uninstal this soft (encription device). i downloaded HP Security CLient and tried to uninstal it from there, but it didn't work. What should i do, thank you

[IT_WinSec]

Hello @hendozz

Welcome to the HP Support Community.

Could you please clarify which is the encryption device you refer to ?  It's not 100% clear for me .

Could you please take a couple of pictures [use your camera or smartphone]  and post them back here ?

[hendozz]

hello. here is it. the error comes after i enter my password. 

sorry for misunderstanding,  was talking abouthp drive enryption, device encryption

[IT_WinSec]

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@hendozz wrote:

hello evryone. i've got a problem with encription device. i tried to update my windows from 8.1 to 10 but something went wrong, then i dowloaded back 8.1 version, loaded it to my PC

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Was Windows 8.1 successfully reinstalled ?

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@hendozz wrote:

while i try to enter the password it shows me an error, so i've got to enter the OS throw bios.

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Are you able to eventually load into Windows, can you reach Windows desktop successfully ?

Do you know the credentials (passwords) for the accounts shown in the pictures ?

[IT_WinSec]

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@hendozz wrote:
may you please explaine me how to uninstal this soft (encription device). i downloaded HP Security CLient and tried to uninstal it from there, but it didn't work. What should i do, thank you

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If you are able to log into Windows eventually, try opening HP Client Security Manager

There are certain things you SHOULD do before uninstalling HP Client Security.

HP Client Security often comes in combination with HP Drive Encryption software.

If your disk is currently encrypted by this software, you should first open HP Client Security -> click on Drive Security and follow the on-screen instructions to DECRYPT the HDD. Note that this is generally slow process and may take several hours or more depending your the amount of your HDD and your PC specifications.

You may also check if you have preboot authentication enabled. Open the HP Client Security home page -> click on the wheel Settings button -> Security Features and check there is no tick next to Power-On Authentication

With regards to HP Client Security and HP Drive Encryption, here are some screenshots with regards to these suggestions >>

https://onedrive.live.com/?authkey=!AEyZq_GEDdnNQnE&id=73EA0FA259008E8!107&cid=073EA0FA259008E8

Finally, please restart your computer (restart, not shutdown + start again)

Eventually, attempt to uninstall HP Client Security using the standard method from Control Panel >> Programs and features

[hendozz]

yes, i can reach the desctope succsessfully, so i guese OS was insaled right. the old password are not able any more. but i may load windows throw bios.

may you please send me link for version of this HP Client Secutity, becouse the last one does not have this option (Drive Security)

thanks

[IT_WinSec]

Try (re)installing  {kind of repairing) Drive Encryption.

Here is the latest version for your model >> https://ftp.hp.com/pub/softpaq/sp76501-77000/sp76784.exe

Drive Encryption is a separate product but is managed through HP Client Security. Once reinstalled, restart the Windows and then open Client Security to see if Drive Encryption / Drive Security options appear there

The bootable screen you see is preboot authentication (PBA) and it is usually disabled from HP Client Security (Home) > Advanced Settings > Security Features

Ref.  >> https://onedrive.live.com/?authkey=%21AEyZq%5FGEDdnNQnE&id=73EA0FA259008E8%21107&cid=073EA0FA259008E...

[hendozz]

ok, now when i try to instal this soft i have next problem

[IT_WinSec · Accepted solution]

Hi there @hendozz

I am sending you a private message.

Could you please check your private messages (envelope icon above, on top of website, next to your username) ?

Please, read the message and reply there in private.

Thank you very much !