driver code pnp watchdogs error . cant even go to recovery mode

[fayzkamran]

hello i have a  hp laptop 15s-fq2000. recently i was working on it but it suddenly shut down . when i turn it on it shows loading screen but after about 10mins  it shows an error pnp watchdog . i cant even open recovery mod . and now it shows bitlocker and when i press esc to enter bitlocker recovery but it shows the same error . i tried reinstalling windows using a bootable pendrive but it doesnt show the disk . also tried loading intel optane drivers but it turns off while processing . please help

 

[Max3Aj]

@fayzkamran, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The issue you're describing with the HP Laptop 15s-fq2000 and the "Driver PNP WATCHDOG" error, combined with BitLocker recovery not functioning and bootable USB not detecting the disk, is a complex one. It typically points to a critical driver or storage controller failure, often related to Intel Optane or Rapid Storage Technology (RST) drivers.

Here’s a step-by-step guide to help resolve this:

Understand the Root Cause

• The Driver PNP WATCHDOG error usually occurs due to:
  • Corrupt or incompatible storage drivers (especially Intel RST or Optane).
  • Sudden shutdowns causing disk corruption.
  • Windows updates (like 24H2) introducing driver conflicts.

Access BIOS and Change Storage Mode

• Enter BIOS (press Esc or F10 repeatedly at startup).
• Navigate to System Configuration > SATA Operation or Storage Options.
• If it's set to RAID/Optane, change it to AHCI.
• Save and exit BIOS.

Changing this may cause BitLocker to prompt for the recovery key. Make sure you have it.
Use Bootable USB with Correct Drivers

• Create a Windows 11 bootable USB using Microsoft's Media Creation Tool.
• Download Intel RST drivers for your model from the HP support site.
• Extract the drivers to a separate USB.
• Boot from the Windows USB, and when it asks for a drive, click Load Driver and point to the RST driver USB.

If Disk Still Not Detected

• Try using DiskPart from the command prompt in the Windows installer:
  • Press Shift + F10 to open CMD.
  • Type:

diskpart

list disk

• If no disk appears, it's likely a driver or hardware issue.

If System Shuts Down During Driver Load

• This could indicate:
  • Overheating or power issues.
  • Failing SSD or motherboard.
• Try the same process on another USB port or with a different USB stick.
• If possible, test the SSD in another machine.

BitLocker Recovery Not Working

• If BitLocker screen appears but fails to load:
  • It may be due to corrupted boot files or TPM issues.
  • Try disabling Secure Boot in BIOS temporarily.
  • If you have the BitLocker key, you can try decrypting the drive using another PC.

If none of the above works:

• Use HP Cloud Recovery Tool on another PC to create a recovery USB specific to your model.
• If the laptop still fails to boot or shuts down during recovery, it may need hardware servicing.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support