driver issue

[daniel-23_02]

I received an error for DXGI, tried to fix following another page suggestion but now I receive an error saying version of windows is not supported. I cannot now open the game at all 

[Garp_senchau]

@daniel-23_02, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

• Undo recent changes. If you modified system files or settings (like overclock), try reversing them. If you changed a DLL or registry entry, restoring the original might help.
• Check for Windows updates. Go to Settings > Windows Update and install any pending updates.
• Update graphics drivers. Go to Device Manager > Display Adapters, right-click your GPU, and update the driver. Alternatively, download the latest version from HP Support website.
• Reinstall DirectX: Download the DirectX End-User Runtime official website and reinstall it.
• Verify game files. If using Steam, Epic Games, or another launcher, find the option to verify or repair game files.
• Check compatibility mode: right-click the game’s .exe file, go to Properties > Compatibility, and try running it in Windows 8 compatibility mode.
• Reinstall the game. If nothing works, uninstall and reinstall the game to ensure a clean installation.
• Use System Restore. If the problem started recently, restore your PC to a point before the issue occurred.

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,