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rudydanielle
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Message 1 of 4
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\efi\microsoft\recovery\bcd 0x000014c

HP Recommended
HP ENVY Laptop - 17m-cg0013dx
Microsoft Windows 10 (64-bit)

I did a system reset where I formatted the drive so everything would be new and when it was rebooting to finish I got this error......

--------------

Windows failed to start etc. etc.

 

File: \efi\microsoft\recovery\bcd

Status: 0x000014c

Info: The Boot Configuration Data for your PC is missing or contains errors.

-------------

1. I did the F2 System Diagnostics-all good

2. I disabled the secure boot.

3. I have tried reinstalling with a bootable USB made by MediaCreationTool20H2.exe

and

4. I have tried reinstalling with a bootable USB with Win10_20H2_v2_English_x64.iso written by Rufus

all with the same result.

5. I have also tried to rebuild the BCD 3 or 4 times. It doesn't work. It says it did but it did not.

 get 

So now unfortunately I no longer can push F11 for System Recovery.

All I can do is F9 to pick where to boot from. 

I'm pretty sure Windows is installed for the mot part I just can't get to it.

 

This laptop is pretty new and I just got it back from HP Service where they replaced the fan.

I got a BSOD error the first hour I had it so I did the system reset.

Who would think a "simple" system reset would be such a problem.

It is still under warranty.

 

Help. I really don't want to send it away again.

rudydanielle@msn.com
3 REPLIES 3
KrazyToad
Retired
Retired
22,744 19,075 1,374 1,455
Message 2 of 4
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HP Recommended

@rudydanielle

 

Welcome to HP Support Community


I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I suggest you contact HP Support in your region for the Recovery Media

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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rudydanielle
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Message 3 of 4
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HP Recommended

I did. We tried to make recovery media using HP Cloud recovery but the process fails with a "NotFoundStorage - 0xC00409 is that USB drive is lost" error right before it is finished. So they are sending me a box to send the computer back to be fixed.

rudydanielle@msn.com
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KrazyToad
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Message 4 of 4
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HP Recommended

 Thanks for keeping me posted

 

Drop us a message anytime you need help

KrazyToad
I Am An HP Employee

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