elitebook folio 9470m

[catalinfanfa]

Hello everyone !

I bought an elitebook folio 9470m from ebay, but it came with a little problem. It has a Bios Administrator password and there is no way of being able to solve this minor issue or guess the actual password.

Is there anyone that could help me in any way with this ?

Thanks !

Catalin

[REO51ST]

Welcome to the HP Support Community @catalinfanfa 

Return it to the seller, Ebay has a very good return policy.

If not you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

When talking to the HP rep ask them to escalate your service request.

Just to note:

Do not try removing the RTC battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC  will cause it to fail.

REO