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Locked

‎04-08-2019 07:53 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

today i opened bios setup to turn off the bios password i was using. there was an option that says 'set admin password'. so i clicked on it. it asked me for the current password and the new password. i enterd the old oassword and i didn't enter any password for the 'new password' and i hit enter twice to set it blank. then when i rebooted it asked me for password. hitting enter with blank password or trying  the old password doesn't work.

1 REPLY 1

‎04-09-2019 01:49 PM

HP Recommended

@roskee
Thank you for posting on HP Support Community.

 

Since bios password is locked, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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