envy 15 turn on, but do not start win 8

[morozcod]

turn on. show hp logo for a while. then the mesage "automatic repair" ... then black screen.. and no more

[Jeet_singh · Accepted solution]

Hi @morozcod,

Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. I came across your post and wanted to assist you. 

I see from the post that you are having issues with the computer won't boot into windows anymore. Don't worry as I have a few steps which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the Product number of the PC?  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...)

Did you make any software or hardware changes on the PC before the issue started?

Was there any update/reset interrupted recently?

Are you still using the original Win8.1 operating system or have you upgraded the operating system to Win10?

In the meantime, let's start off by performing a Hard Reset on the Notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, the keyboard stops responding, or other external devices locking up.

Next thing, I would suggest here is to run a System diagnostics test as well as an extensive test on the Hard drive and Memory from F2 (Please capture the failure ID for further assistance)

Depending on the test results,

If the test fails, this clearly indicates a hardware failure with the PC. I would recommend you contact our HP phone support for further assistance. 

HP Technical Support can be reached by clicking on the following link:http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If the test passes, I would suggest here is to perform a Windows Refresh which allows you to refresh your computer without affecting your files. This can be useful to recover from a problem. The Refresh option is primarily a repair method - a way to return your computer to a known good state.

The following list shows what happens when you refresh your computer:

• Your files and personalization settings such as libraries, user accounts, and desktop themes are saved.

• The computer settings are returned to the defaults.

• Apps from the Windows store are reinstalled, and the settings are reset to their defaults. Internet connectivity is not required to reinstall these apps.

• Desktop apps are removed unless they were installed by the computer manufacturer. At the end of the refresh process, an HTML file called Removed Apps.html is placed on the desktop with a list of the desktop apps that were removed.

If this does not help, I would suggest the next option would be to perform a System recovery using the partition on your PC.  Doing this will wipe off everything and set the computer back to the original factory conditions. So, please remember to back up your data before initiating system recovery. If for some reason the recovery fails. The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

HP PCs - How to Reset Your Computer to Factory Settings (Windows 10, 8, 7)

HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive

Otherwise, you could also reach HP phone support to order the recovery media. If your product is out of warranty, please choose paid options to get the tech support number.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[morozcod]

thank you so mucho for your quikly attention. yes i perform a extensive test. and return a disk fail. my partition for recovery factory settings is damage. i can't run from the bios setting screen. now. need replace disk and the sofrware from HP. i'll follow the steps that you decribe ib your reply. thanks. and sorry about my english. i am from ecuador.

[morozcod]

hi another time mr. jeet
in the smart check hard drive "HP PC Hardware Diagnostics UEFI" screen. got:
failure id: PLN0R0-6RU8R9-MFGJXG-60VQ03
PRODUCT ID: EOM30UA#ABA
my laptop is an Envy 15 model 15-j013cl. what do you think about?... i apreciate your opinion. thanks

[Jeet_singh]

Hi @morozcod,

As I understand you have performed the hardware test and it resulted with the failure ID: PLN0R0-6RU8R9-MFGJXG-60VQ03

Here's what the ID represents: Hard Disk 1 Full Test Failure 

You could replace the part on your own, use the HP Parts surfer to identify the part: Click here & order it via the HP Parts store (Click here) , Or call the HP Phone Support for a repair service. 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,