error code 0xc00000e9 no boot

[jgriff49]

error code 0xc00000e9 

There was a problem with a device connected to your computer an unexpected I/O error has occurred.

File \windows\system32\winload.efi

Cannot reset

Cannot enter recovery environment

[The_Fossette]

@jgriff49,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the computer is not booting to Windows and you are getting an error message.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the below steps and check if it helps.

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices, such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. Remove the battery from the battery compartment.

6. Press and hold the Power button for about 15 seconds to drain residual electrical charge from the capacitors that protect the memory.

7. Insert the battery and plug the AC adapter back into the notebook, but do not connect any of the peripheral devices.

8. Press the Power button to turn on the computer.

9. On the Options screen, select Continue and continue to Windows 10.

10. If a startup menu opens, use the arrow keys to select Start Windows Normally, then press the Enter key.

11. Reconnect each of the peripheral devices.

If you continue facing the issue, follow the steps in the below article.

https://support.hp.com/in-en/document/c04718479

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!