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‎02-06-2022 06:10 PM

HP Recommended

I bought a new laptop and made errors in the initial setup (failure to proofread before hitting enter). Not I can't sign in.  How can I get back to start the initial setup over again?  It expects me to sign in to a nonexistent email address (on hotmaill.com -- note two 'l's. Really want to be able to use this laptop on Tuesday 2/8 so must fix ASAP. How do I get it to reset to factory defaults?

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1 person had the same question
1 REPLY 1

‎02-07-2022 03:26 PM

HP Recommended

@Y3KBuster 

Newer laptops have SSDs and those are too small to include recovery files -- so you have to resort to creating and using external media.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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