factory

[wagggo]

when ever i start up my pc it starts like normal the. imm booted into a blue screen that says “choose an option” with the 2 options being “troubleshoot” and “turn off your pc” i don’t know how to get out of this screen please help

[BeemerBiker]

You need to determine if the disk is bad or if it is simply corrupted and needs a startup repair.

Turn the power on and tap the ESC key to get into the diagnostics menu. Press F2 to run the UEFI diagnostics. Can you pass the memory and disk test? Do not allow any updates or repairs if disk or memory fail, especially a BIOS update.

If you can pass the memory and disk test then you need to do a startup repair.
If just the disk test fails then the disk needs to be replaced. If under warranty and no backup then you might want to request the original disk be returned so you can extract important files.


To do a startup repair you need boot into windows recovery mode. First read this article about safe mode.
Skip down to 'Enter safe mode from outside windows'. If f11 does not get you into system recovery then try turning the power on and off three or more times in a row.
When you get to advanced options select 'Startup Repair'

If the startup repair fails let me know and we can try a restore point.

Please provide the Product ID or Model name for better assistance. Preferably the full product ID including the characters after the # symbol. This code may be needed to find cloud recovery files.

Please provide the Product ID or Model name for better assistance. Preferably the full product ID including the characters after the # symbol. This code may be needed to find cloud recovery files.