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‎05-13-2024 02:40 AM - last edited on ‎05-13-2024 10:49 AM by Retired

HP Recommended
Product: HP EliteBook 840 G1 Notebook PC

Hard disk

 

failure ID:9E7DXQ-7MX000-XD6V7G-61EK03 remedy

Category:
2 REPLIES 2

‎05-13-2024 06:56 AM

HP Recommended

You will have to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual:

 

c04655205.pdf (hp.com)

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‎05-13-2024 06:59 AM

HP Recommended

Typically when there is a disk failure ID, it means the drive has failed and needs to be replaced.  And then Windows needs to be reinstalled.

According to the spec page

https://support.hp.com/us-en/document/c03961746

It could have SATA drive, SSD M.2 or both.  To verify just what caused that warning, run the Diagnostics routine.

To run the Diagnostics routine, Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows. Then pick Diagnostics from that popup menu, F2.
Report back with the results.

 


I'm not an HP employee.
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