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‎08-09-2022 09:07 AM

HP Recommended
Product: HP Notebook - 17-bs051od
Operating System: Microsoft Windows 10 (32-bit)

I have a failure ID :  U4LC2M 966B6V GXGJ2J 60W203 which points to the HDD. My question is how to get the microsoft license for a new SSD which I will install. The HDD is not going to work so any suggestions would be great. 

Thank you 

1 REPLY 1

‎08-09-2022 09:30 AM

HP Recommended

Hi:

 

The Windows product key/license is encrypted in your notebook's BIOS.

 

You don't need it to reinstall W10.

 

Your PC is supported by the HP cloud recovery tool which will allow you to make a bootable USB recovery drive with the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with your PC.

 

You will need a 32 GB USB flash drive to create the recovery media with, and access to another PC running W7 64 bit or newer.

 

Here is an info link for how to use the utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

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