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‎03-19-2020 02:43 PM

HP Recommended
Product: 17-x020nr
Operating System: Microsoft Windows 10 (64-bit)

can the hdd be repaired instead of replaced?

1 REPLY 1

‎03-19-2020 04:20 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual for your notebook where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05122688

 

After you replace the hard drive, you can reinstall W10, the drivers and software that originally came with your notebook, by making a bootable USB recovery drive using the HP cloud recovery tool.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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