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cote541
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Solved!

failure id code

HP Recommended
hp envy
Microsoft Windows 8.1 (64-bit)

try to start my laptop but it says preparing automatic repair then goes black and eventually turns to a bright blue screen and stays that way.  tried system diag  and got code

 

 failure id plvnsf-7kh9g2-mfpwlj-60x603    

 

what does that mean?   thanks in advance

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Paul_Tikkanen
Level 21
Level 21
134,800 124,156 20,649 31,739
Message 2 of 2
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HP Recommended

Hi:

 

The code you received, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Consult the maintenance and service guide for the specific model HP Envy you have, for the HDD R & R procedures.

 

If your notebook did not come with W8.1 with Bing, and you don't have a way to reinstall Windows, you can do so as follows...

 

Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want W8.1 64 bit

 

https://www.microsoft.com/en-us/software-download/windows8ISO

 

Only if you are asked to enter a product key during the installation process, use this generic key.

 

This is the generic key for W8.1 'standard.'

 

 334NH-RXG76-64THK-C7CKG-D3VPT

 

If you had to enter the generic key, manually change the generic product key to the W8.1 'standard' key in your PC's BIOS in the PC settings menu.

 

After you get W8.1 installed, and you had to manually enter the W8.1 generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8.1 product key in your PC's BIOS.

 

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or usb flash drive so it is bootable.

 

Then you can install the available drivers and software from your PC's support page.

 

If your notebook came with W8.1 with Bing, you will have to order the Windows recovery media from HP from your notebook's support page.

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1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
134,800 124,156 20,649 31,739
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

The code you received, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Consult the maintenance and service guide for the specific model HP Envy you have, for the HDD R & R procedures.

 

If your notebook did not come with W8.1 with Bing, and you don't have a way to reinstall Windows, you can do so as follows...

 

Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want W8.1 64 bit

 

https://www.microsoft.com/en-us/software-download/windows8ISO

 

Only if you are asked to enter a product key during the installation process, use this generic key.

 

This is the generic key for W8.1 'standard.'

 

 334NH-RXG76-64THK-C7CKG-D3VPT

 

If you had to enter the generic key, manually change the generic product key to the W8.1 'standard' key in your PC's BIOS in the PC settings menu.

 

After you get W8.1 installed, and you had to manually enter the W8.1 generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8.1 product key in your PC's BIOS.

 

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or usb flash drive so it is bootable.

 

Then you can install the available drivers and software from your PC's support page.

 

If your notebook came with W8.1 with Bing, you will have to order the Windows recovery media from HP from your notebook's support page.

View solution in original post

Was this reply helpful? Yes No
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