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HP Pavilion Laptop 15-eh0015cl

Lately my laptop has started giving  a warning that my battery is substandard and not HP, I have never changed this battery. The warning occurs at boot time. 

 

 

1 REPLY 1
HP Recommended

Hi @JamesCMaxwell 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

Your laptop displaying a warning that the battery is "substandard and not HP" even though you have never replaced it could be due to a few reasons. Let's explore some possible explanations and solutions:

1. Battery Health Deterioration

Even if you haven't replaced your battery, over time, the battery's health can deteriorate due to various factors such as age, usage patterns, and charging habits. This can sometimes trigger warnings if the system detects that the battery is no longer performing as expected.

2. Firmware or BIOS Update

Sometimes, after a firmware or BIOS update, your laptop might start displaying new messages or warnings. Manufacturers release updates that can change how the system monitors and reports battery health.

3. Software Glitch

It could also be a software glitch causing the system to incorrectly identify the battery as non-genuine or substandard. Software conflicts or errors can sometimes lead to inaccurate system messages.

4. Battery Miscommunication

There could be an issue with the battery's communication with the laptop. This can happen if the connectors are dirty or if there's a problem with the internal circuitry of the battery that communicates with the laptop.

Solutions:

  • Check Battery Health: Many laptops allow you to check the battery health through their built-in diagnostics tools. You can often access these by booting into the BIOS or by using a dedicated software tool provided by the manufacturer.
  • Update Firmware/BIOS: Check the manufacturer's website for any available updates for your laptop's firmware or BIOS. Updating might resolve the issue if it's related to software or firmware.
  •  
  • Clean Battery Contacts: If accessible, you might want to carefully remove the battery and clean the contacts with a dry cloth. Dust or corrosion on the contacts can interfere with the battery's communication with the laptop.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

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Sneha_01- HP support
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