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‎02-10-2025 06:24 AM

HP Recommended
Product: HP EliteBook 855 G8 Notebook PC IDS Base Model
Operating System: Microsoft Windows 11

i have an hp 855 g8 but the windows hello shows a compatible finger print scanner is unavailable why is this ? when i try downloading the driver from official  hp website it shows an error and doesnt download , the biometric services are fully functional ive checked but the device manager shows only the facial recognition and not the fingerprint

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-10-2025 08:55 AM

HP Recommended

Hi 

 

usually it is optional, you have where to put the fingerprint but the internal module to the laptop is not installed, this is very normal in the laptops that have IR camera for facial recognition. So if you want to put the fingerprint you should buy the following module

 

Fingerprint reader  M36397-001
NOTE: The fingerprint reader cable is available in the Cable Kit as spare part number
M35825-001

 

Maintenance and Service Guide

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-10-2025 08:55 AM

HP Recommended

Hi 

 

usually it is optional, you have where to put the fingerprint but the internal module to the laptop is not installed, this is very normal in the laptops that have IR camera for facial recognition. So if you want to put the fingerprint you should buy the following module

 

Fingerprint reader  M36397-001
NOTE: The fingerprint reader cable is available in the Cable Kit as spare part number
M35825-001

 

Maintenance and Service Guide

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No
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