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forgot admin password on laptop

HP255 G6 Notebook
Microsoft Windows 10 (64-bit)

My 45 year old son was in a diabetic coma for 10 days.

(He is a Type 1 diabetic) 

We picked all of his stuff up, including his laptop at his rent house.

But he can't remember any passwords or anything that is even slightly complicated anymore.

I know there is a way to recover the administrator and the windows 10 passwords, but it looks as if they all cost, and with his diabetes supplies and doctors, we're really strapped right now.

I made a small attempt to remove the back, so I could remove the CMOS battery, but I was really scratching it up.

The number after system disabled is:  9240994

I appreciate any help.




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Message 2 of 2
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forgot admin password on laptop


Removing the CMOS battery in laptops, unlike desktops, accomplishes nothing.


I know we used to provide Disabled Bypass Codes -- but we're not allowed to do that anymore.

I wish we could help you, but sorry, due to changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.

In addition, according to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
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