ftPM message at start-up

[Legobird3]

Hi

Recently we started getting the following message upon booting our new HP laptop. 

"Press Y to reset fTPM, if you have Bitlocker or encryption-enabled system, the system will not boot without a recovery key.  Press N to keep previous fTPM record and continue system boot.  fTPM will NOT be enabled with new cpu unless fTPM is (previously initialised) you could swap back to the old CPU to recover TPM related keys and data ?  YES / NO"

We have been pressing N and system then boots as normal.

Does anyone know what this message means and how we stop it from occuring?

Any advice appreciated.

Thank you. 

[Echo_Lake]

@Legobird3

Thank you for posting on the HP Support Community.

Firmware Trusted Platform Module (fTPM) for Select AMD Client Systems, As you're unable to login into the system due to recovery key. 

I would request you to contact our Phone Support and our Support Engineers should be able to sort this out.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP phone support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance.