getting aACPI BIOS ERROR

[oldwoodworker]

ACPI BIOS ERROR. upgraded 8 gig ram to 16 gig. Have not had any problems. just did a reboot and got the error.

will not boot from cdrom or usb. Ran a hardware check and came up with an error. Replaced motherboard and now do not get ACPI BIOS ERROR but boots and tries to go to recovery but simply reboots and tries again. Doesn't matter if I try to boot from USB OR CDROM I get the same issue.  Tried tech support at BEST Buy but they wouldn't even look at the machine. Any suggestions would be appreciated.

[Paul_Tikkanen]

What is the full model number or product number of your notebook?

[oldwoodworker]

serial # is 5cd6282fvl. machine is an hp17-g121wm. Has amd quad A10 8700 APU.

[Paul_Tikkanen · Accepted solution]

This is the only way to fix that error that I am aware of because it has happened to dozens of forum members with that model or similar models with that series of AMD processors as is indicated in this discussion:

Solved: Acpi bios error to battery error - HP Support Community - 9527339

Go into the BIOS find the TPM security device setting and change it from available to hidden.

Save the setting, restart the PC and the error should be resolved.

[oldwoodworker]

Thanks. You've provided more help than I have had in two weeks. Machine is working on repairs now and I'll know shortly if it comes up.  Appreciate your help.

[Paul_Tikkanen]

You're very welcome.