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dvk1
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Message 1 of 2
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good day

HP Recommended
hp probook 450 g1
Microsoft Windows 10 (64-bit)

forgot the password from bios for a long time there is a laptop! what to do and how to be ?!

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WAWood
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Message 2 of 2
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@dvk1 

Passwords simply can NOT be recovered; instead, they have to be reset.

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy. HP can assist in resetting passwords but if your original warranty has expired, they will charge you for the assistance.

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For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
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For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. For more information, read this HP thread: https://support.hp.com/us-en/document/c06368824.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- we can not assist in that in any way.

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