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‎05-28-2020 10:33 AM

HP Recommended
Product: HP ENVY Notebook - m7-k211dx
Operating System: Microsoft Windows 10 (64-bit)

I have a hard disc error code on my Envoy laptop and cannot boot up.  Extensive test results in disc failure code 0TVB847Q5AKRXG2MG60Q903.  Where are the error codes located so I can determine the error and possible remedy?

3 REPLIES 3

‎05-28-2020 11:20 AM

HP Recommended

@DMathias 

You have to provide US the code and we do the lookup -- and I did that and your code is invalid as you entered it.

 

You need to provide us the full code, including any dashes, if you want result.



I am a volunteer and I do not work for, nor represent, HP
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‎05-28-2020 11:23 AM

HP Recommended

Thanks for your reply.. The same code with dashes is: 0TVB84-7Q5AK-RXG2MG-60Q903.

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‎05-28-2020 02:51 PM

HP Recommended

I have a hard disc error code on my Envoy laptop and cannot boot up.  Extensive test results in disc failure code 0TVB84-7Q5AK-RXG2MG-60Q903.  Where are the error codes located so I can determine the error and possible remedy?

Was this reply helpful? Yes No
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