hard drive error code found

[Disasterwiz]

hard drive test failed.

Hard Drive 1 - Primary HDD Bay

PLPMBK-8B6A7M-GXGK6K-60QT03

Out of warranty.

Computer is running but can become unstable on occasion.

Any suggestions?

Thank you.

Stuart

[Paul_Tikkanen]

Hi, Stuart:

Below is the translation of the error code report generated, minus the serial number of your notebook.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

PLPMBK-8B6A7M-GXGK6K-60QT03

OK

XXXXXXXXXX

9/1/20

303

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

The code means that you need to install a new hard drive, and reinstall the operating system.

Below id the link to the service manual where you can find the hard drive removal and replacement procedure.

http://h10032.www1.hp.com/ctg/Manual/c05235424

After you replace the drive, your notebook should be supported by the HP cloud recovery tool which you can use with another Windows PC with W7 64 bit or newer to create a bootable USB recovery drive that will reinstall Windows 10, the drivers and the software that originally came with your notebook.

Here is an info link for how to use that utility...

https://support.hp.com/us-en/document/c06162205

You can see if your notebook is supported by the cloud recovery tool at the link below...

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/