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Disasterwiz
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Message 1 of 2
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hard drive error code found

HP Recommended
Pavilion 6530
Microsoft Windows 10 (64-bit)

hard drive test failed.

Hard Drive 1 - Primary HDD Bay

 

PLPMBK-8B6A7M-GXGK6K-60QT03

 

Out of warranty.

 

Computer is running but can become unstable on occasion.

 

Any suggestions?

 

Thank you.

 

Stuart

 

1 REPLY 1
Paul_Tikkanen
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Message 2 of 2
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HP Recommended

Hi, Stuart:

 

Below is the translation of the error code report generated, minus the serial number of your notebook.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
PLPMBK-8B6A7M-GXGK6K-60QT03OKXXXXXXXXXX9/1/20303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

The code means that you need to install a new hard drive, and reinstall the operating system.

 

Below id the link to the service manual where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05235424

 

After you replace the drive, your notebook should be supported by the HP cloud recovery tool which you can use with another Windows PC with W7 64 bit or newer to create a bootable USB recovery drive that will reinstall Windows 10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

You can see if your notebook is supported by the cloud recovery tool at the link below...

 

http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/

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