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hp stream 11-y012nr
Microsoft Windows 10 (64-bit)

no bootable device insert boot disk and press any key 

how do i fix this issue?

1 REPLY 1
HP Recommended

@tazzy17,

 

Thanks for reaching out! I understand that you require assistance regarding boot issues with your computer. I will be a delighted to assist you.

 

Have you tried any troubleshooting steps on your own?

 

Boot device not found comes up when the HDD on your computer has gone bad or is not getting detected. 

 

For now, please start with the steps suggested in the support document - HP Notebook PCs - Boot Device Not Found Error or Hard Drive Not Detected

 

For now please perform a hard reset from this link if it is a notebook: http://support.hp.com/us-en/document/c01684768

 

Next thing, I would suggest here is to run an extensive test on the hard drive from F2 (Please capture the failure ID for further assistance).

 

If the test passes, I would suggest you go ahead and perform a system recovery using the partition available on your PC. Doing this will wipe off everything and set the computer back to the original factory conditions. So, please remember to back up your data before initiating system recovery. If for some reason the recovery fails. The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here:http://hp.care/2bygf7l

 

HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive

 

Otherwise, you could also reach HP phone support to order the recovery media. If your product is out of warranty, please choose paid options to get the tech support number.

 

HP Support can be reached by clicking on the following link:  www.hp.com/contacthp

 

I hope this answers your question, do let me know if you need any further assistance.

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.