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‎01-07-2019 09:41 PM

HP Recommended
Product: Pavilion g7-2270us
Operating System: Microsoft Windows 8 (32-bit)

Password unavailable.  Father passed away.  How can I reset it or eliminate it?  Any help is greatly appreciated. Not sure which Windows 8 system

1 person had the same question
1 REPLY 1

‎01-09-2019 12:30 PM - edited ‎01-09-2019 12:52 PM

HP Recommended

@Mamabear

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that your experiencing issue with the login password,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you referring to the system Admin password?
  • When was the last time it worked fine?
  • Have you made any hardware/software changes?
  • Did this happen after a recent window or software update?
  • Have you tried a factory reset? 
  • Could please share the screenshot of the login screen?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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