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HP Recommended
Pavilion G4
Microsoft Windows 8.1 (32-bit)

I have forgotten my password to log into the laptop. The laptop has sentimental value and very important photos. I do not want to reset to factory settings! HELP! 

1 REPLY 1
HP Recommended

@WinnieEllise 

We are not permitted to assist you with bypassing the password or resetting it -- new Community policy.  My recommendation is that you consider following the instructions below to do Data Recovery to get the files you need before you try anything else.

 

Your best bet for recovering data now is to do the following:
1) Remove the hard drive from the old PC
2) Purchase a USB-to-Hard Driver adapter kit (like the one illustrated below)

USB-Drive-Adapter.jpg

3) Connect the old drive to a working PC using that adapter
4) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

If this does not work, then you need to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the trial version is free http://www.file-recovery.com/



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