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Jkimblad
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Message 1 of 2
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hp 840 G5 Bios Password (asks for password when the bios ec chip broke)

HP Recommended
hp 840 G5
Microsoft Windows 10 (64-bit)

The computer started asking for a password when i was about to boot it.
Called hp and they told me that I have set a password myself.
something I know I have not done as I do not want a password in the bios.
hp said that they can not do anything and that I have to pay to change the "Sytem Board"
and that it is the only solution. Since I'm not new to the computer world and
I know I have not put a password in the bios. I was installing some software and
restarted the computer several times and the fourth reboot the computer started
asking for a power on password in bios. When I talked to hp suport they told me
that I have set a password myself and that it can not happen in any other way.
I know I have not set a password which makes me really pissed.
I have many years of experience in computers and electronics
so I decided to find out what has happened. Have opened the computer
and soldered out both the main bios chip W25Q256JV and the bios EC chip W25Q128JV
and the EC chip was the problem corrupt data every time I read it.
Thank you very much hp that it is my problem and i that have set a password
when the EC chip is broken. I can always solve this myself because
I can buy a new chip and replace it but it shows that your guarantee is not
worth anything and not everyone can solve this themselves but have to pay
for a new system board.

 

When it should be covered on warranty and I should not have to spend time on
this and others should not have to pay for for component failure this pisses me off.

creative fool 🙂

1 REPLY 1
BiancaS
Retired
Retired
2,897 2,890 89 183
Message 2 of 2
Flag Post
HP Recommended

Hi there! Thank you for visiting the HP Support Community! 🙂  

 

According to the Community's Rules of Participation:  

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  

 

Kind regards,  

 

BiancaS.

I work on behalf of HP.
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