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andykiddo84
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Message 1 of 2
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hp chromebook not turning on

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hi , my little lad has a hp chromebook and tonight its decided it doesnt want to play, there are no mechanical sounds to it, no life aside from a solid white light on what i would presume to be the power light, not the charging port but the power light itself next to the headphones jack, left it plugged in to charge, tried the power and refresh button thing but thats not working. 

 

any ideas what this would be . 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@andykiddo84

 

I reviewed your post and I understand that the Chromebook is not booting.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03665293

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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