hp computer is send ind a message that says error sending end of post messgae to me: heci disabled,

[BHAVYA1YVSDF]

hp computer is send ind a message that says error sending end of post messgae to me: heci disabled,

[Raj_05]

Hi @BHAVYA1YVSDF,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP Pavilion All-in-One desktop is encountering an issue related to HECI (Intel's Management Engine Interface). HECI is responsible for communication between the system firmware and the operating system.

Here’s how you can approach troubleshooting this issue.

Restart Your Computer: Sometimes a simple restart can resolve temporary issues.

BIOS/UEFI Settings Check:

• Restart your computer and enter the BIOS/UEFI setup. This is usually done by pressing a key (like Esc, F2, F10, or Del) during startup before the Windows logo appears.
• Look for any setting related to HECI or Intel Management Engine (IME).
• Ensure that the HECI or IME is enabled. If it's disabled, enable it and save the settings.

Update BIOS/UEFI: Outdated BIOS/UEFI firmware can sometimes cause such issues. Visit the HP support website, enter your desktop's model number, and download the latest BIOS/UEFI update. Follow the instructions provided by HP to update your BIOS/UEFI.

Reset BIOS/UEFI Settings: If you're unsure about the settings you changed, you can reset the BIOS/UEFI settings to default. There should be an option in the BIOS/UEFI setup menu to reset to default settings.

Check Device Manager (Windows):

• Press Win + X and select Device Manager.
• Look for any devices that have an exclamation mark or are listed under "Other devices." This could indicate a driver issue related to the HECI.
• Right-click on the problematic device and select "Update driver" to search for updated drivers online.

Issues with HECI can sometimes be complex, and ensuring proper communication between firmware and the operating system is crucial for stable system operation. These steps should help you diagnose and potentially resolve the issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support