hp envy dv7 notebook pc keyboard does not work at all

[rywilliamson12]

I have tried to reboot the computer as well as undo the battery. I have even tried to do a system restore and nothing seems to make the keyboard work. The touchpad does not work either unless you plug in a mouse in the usb. I have to use the onscreen keyboard to type in the password and then it goes away. Please help this is very frustrating.. 

Thanks

[DavidPK · Accepted solution]

Hi,

While this may be a hardware issue, it's always worth trying the following.

Shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

Tap away at the esc key as you start the notebook to see if this will launch the Start-up Menu.  If it does, select f10 to enter the bios menu.  Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

Regards,

DP-K

[rywilliamson12]

I did all of that and the minute i turned it on the keys seemed to be working and i just chose the option to refresh my PC hopefully this works. Thank you

[DavidPK]

Hi,

You're welcome and good to hear it's Ok

All the best,

DP-K

[Syd18017]

My keyboard on my laptop lights up, and the space bar stopped lighting up but all the other keys are lit up and they all dont work. It stopped working today and I have no clue what to do because I cant do anything. 

[Loosemouth]

Just tried this now and after i fix in battery, the system did not come up again. What do i do?