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- HP Community
- Notebooks
- Notebook Boot and Lockup
- hp envy m6 touchsmart cannot boot -- only orange light next ...

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09-30-2020 03:42 PM
I have tried the standard suggestions:
- attempt to power on and off
- windows and B button then power button
- disconnecting battery and draining power
this happened suddenly after years of use.
any suggestions for next steps? I imagine this may require some service ...
10-03-2020 06:14 AM
Welcome to HP Community
I have gone through your Post and I understand your concerns
I suggest you contact HP Support in your Region for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee