hp envy x360 black screen

[Andy1234512]

HP Envy x360, will not bootup. The screen stay black. If I press esc when booting up I will see the text 'ESC...Pause Startup' and I have tried rebooting pressing the F1-12 keys and see similar messages but can't do anything.

[Elohi_NR]

Hi @Andy1234512,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Have you made any changes to your PC hardware or software?

Perform a hard reset

If your computer suddenly fails to boot properly, perform a hard reset (power reset).

For detailed instructions on resetting your computer, see HP PCs - How to Power Reset Your Computer.

• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
• With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter, and then turn on the computer.

NOTE: If an error message is displayed, see Troubleshooting Error Messages on a Black Screen During Startup or Boot.

Otherwise, continue with the troubleshooting procedures in this document.

Connect an external monitor to test the screen

1. The screen might remain black when there is a corrupted graphics driver or a problem with the LCD screen back light. To test the screen, attach an external monitor and restart the computer. This test is helpful if the screen is black, but you can hear that the computer is operating.
2. NOTE:
3. If you do not have an external monitor, it might be possible to see an image by switching to low-resolution mode. To change the resolution, turn on the computer, and then press the f8 key. If the screen is working at the BIOS level, a text screen is displayed and you can select the Enable low-resolution video option. If the screen is not working at the BIOS level, contact an authorized repair center.
4. Connect an external monitor to the laptop. See HP PCs - Connecting a monitor, projector, or TV (Windows) for instructions.
5. If the computer screen is not displayed on the external monitor, press f4 or the key with this symbol until the screen image is displayed.
6. If an image is displayed on the external monitor, there might be a graphics driver conflict with the notebook LCD screen. With the external monitor connected, go to HP Customer Support - Software and Driver Downloads. Download and install the latest graphics and chipset drivers for your specific computer. If an updated BIOS version is available, see HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) (Windows) or HP Business Notebook PCs - Updating the BIOS (Basic Input Output System) to update the BIOS.
7. If the screen is still black after updating the chipset and graphics drivers and BIOS, continue to the next procedure.
8. If an image is not displayed on the external monitor, the LCD screen might be defective. Contact HP for technical assistance or send the notebook for service.

Click here for the remaining steps and see how it goes. 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @Andy1234512,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Have you made any changes to your PC hardware or software?

Perform a hard reset

If your computer suddenly fails to boot properly, perform a hard reset (power reset).

For detailed instructions on resetting your computer, see HP PCs - How to Power Reset Your Computer.

• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
• With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter, and then turn on the computer.

NOTE: If an error message is displayed, see Troubleshooting Error Messages on a Black Screen During Startup or Boot.

Otherwise, continue with the troubleshooting procedures in this document.

Connect an external monitor to test the screen

1. The screen might remain black when there is a corrupted graphics driver or a problem with the LCD screen back light. To test the screen, attach an external monitor and restart the computer. This test is helpful if the screen is black, but you can hear that the computer is operating.
2. NOTE:
3. If you do not have an external monitor, it might be possible to see an image by switching to low-resolution mode. To change the resolution, turn on the computer, and then press the f8 key. If the screen is working at the BIOS level, a text screen is displayed and you can select the Enable low-resolution video option. If the screen is not working at the BIOS level, contact an authorized repair center.
4. Connect an external monitor to the laptop. See HP PCs - Connecting a monitor, projector, or TV (Windows) for instructions.
5. If the computer screen is not displayed on the external monitor, press f4 or the key with this symbol  until the screen image is displayed.
6. If an image is displayed on the external monitor, there might be a graphics driver conflict with the notebook LCD screen. With the external monitor connected, go to HP Customer Support - Software and Driver Downloads. Download and install the latest graphics and chipset drivers for your specific computer. If an updated BIOS version is available, see HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) (Windows) or HP Business Notebook PCs - Updating the BIOS (Basic Input Output System) to update the BIOS.
7. If the screen is still black after updating the chipset and graphics drivers and BIOS, continue to the next procedure.
8. If an image is not displayed on the external monitor, the LCD screen might be defective. Contact HP for technical assistance or send the notebook for service.

Click here for the remaining steps and see how it goes. 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @Andy1234512,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information.

Have you made any changes to your PC hardware or software?

Perform a hard reset

If your computer suddenly fails to boot properly, perform a hard reset (power reset).

For detailed instructions on resetting your computer, see HP PCs - How to Power Reset Your Computer.

• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
• With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter, and then turn on the computer.

NOTE: If an error message is displayed, see Troubleshooting Error Messages on a Black Screen During Startup or Boot.

Otherwise, continue with the troubleshooting procedures in this document.

Click here for the remaining steps and see how it goes. 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!