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greg77 Tutor
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hp laptop does not shutdown when i click shutdown.

HP ENVY 15 x360 PC
Microsoft Windows 10 (64-bit)

i have had an hp envy for almost two and it will never shutdown by simply pressing shutdown.  Screen goes black but fan remains on.

 

Only way to get it to shutdown is to hold power button for 6-7 seconds

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hp laptop does not shutdown when i click shutdown.

Hi,

 

If your notebook has an Intel chipset, try the following.

 

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left hand pane.

 

In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and restart the notebook.

 

When windows has reloaded, download the IMEI driver directly from Intel on the following link, unzip the package and run the installer.

 

https://downloadcenter.intel.com/download/26127/Intel-Management-Engine-Consumer-Driver-for-Intel-NU...

 

When the installation has completed, restart the notebook.

 

When the machine has reloaded, re-enable Fast Start-up and reboot the notebook once again - let Windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

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greg77 Tutor
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hp laptop does not shutdown when i click shutdown.

 

 

 

Thank you David - your solutiion worked!  It has been a long time since i was able to use shutdown and it acutally now shutsdown.:)

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hp laptop does not shutdown when i click shutdown.

You're welcome and good to hear it's Ok :generic:

 

All the best,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


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RAJKUMAR2407 Top Student
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hp laptop does not shutdown when i click shutdown.

its hp pavilion i5  4 generation , i am also face improper shutdown issue 

fan and led lights remains on only display goes off

in win 10 64 bit 

multiplel times contacted with microsof , but they said to contact hp 

 

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hp laptop does not shutdown when i click shutdown.

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
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