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‎08-27-2020 08:47 AM

HP Recommended
Product: pavilion - 15-cs3073cl
Operating System: Microsoft Windows 10 (64-bit)

New laptop, bought few months ago but stared using a month back. Initially was ok but now every reboot takes 3 to 4 hours (yes hours and not minutes) to reboot. 

All this started, after I updated the BIOS etc as advised by HP Support Assistant + other Windows updates last week.

 

1 REPLY 1

‎08-27-2020 02:32 PM

HP Recommended

@goradatta 

I've read here about BIOS updates adding Minutes to boot times, but not HOURS.

 

You should not be having problems like this with a new PC!

You paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

Unfortunately, we are NOT HP Tech Support and we have no way to diagnose or repair your PC, so while this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet to check out the problems.

If they are unable to fix your PC, then you need to explore what options you have to get it replaced under the warranty.

To contact HP Support Goto this page https://support.hp.com/us-en/contact-hp



I am a volunteer and I do not work for, nor represent, HP
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