hp pavillon

[onlyucan]

Hello, I am a 77 year old man with very little knowledge so be kind please. I have a hp pavillon protectsmart beatsaudio laptop which was purchased for me by a friend many years ago and I believe she bought it in germany. The laptop has stopped working recently and when you press the power button it flashe three times and wont switch on. i have tried suggestions I have seen on the internet like, hold down the windows and b keys while turning on the power button for 1-3 seconds and the same with the windows and v keys but still nothing. I hope some kind person out there can help a desperate old tisomeone 

[WAWood]

@onlyucan 

Any time you get flashing lights and the PC won't boot, that means a hardware failure of some kind -- and since we here have no access to your PC of any kind, we can do nothing for you to either diagnose or fix the failure.

I will post some info and links below that will allow you to run the diagnostics yourself -- so you can find out what is causing the error.  But if you don't feel comfortable doing that, since HP does not repair out-of-warranty PCs, you would have to take the laptop to a local repair facility anyway, so you should just do that.

And i can warn you in advance, you are probably looking at serious money to get anything fixed because hardware issues are always very expensive to fix in laptops.

Software failures will generate on-screen messages, usually about not finding an Operating System or not being able to boot. When the screen is blank, the PC is experiencing a major hardware failure.
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If the CapsLock key is blinking or there is beeping, read this HP information on the likely cause of the hardware failure based on the blinking or beeping patters.
For laptops, this HP thread describes the different blink and beep codes: https://support.hp.com/us-en/document/c01732674?jumpid=reg_r1002_usen_c-001_title_r0001
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To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

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If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

Here is how you can get in touch with support:
Step 1. Here is the link: http://www.hp.com/contacthp/
Step 2. Select the product type.
Step 3. Enter the serial number of your device or select let HP detect your product option.
Step 4. Select the country from the drop-down.
Step 5. You should see the HP phone support number or Chat option listed.

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If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

If you don't get useful results using the Service Center link, here is the main HP link:

https://support.hp.com/us-en/contact-hp?openCLC=true

If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.

Good Luck