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HP Recommended
Hp split x2
Microsoft Windows 10 (64-bit)

My hp split x2 non removable battery won’t start up or boot. 

It got to low battery and I tried to plug in the charger but I accidentally had the plug by the USB port there was a tiny spark and it went off

 

now when I plug in the charger and press power for a long time the battery Led blinks once white and once orange and then back to white and it still won’t turn on

 

when I try to switch it on while it’s not connected to the charger it blinks white 3 times

 

when I remove the tab from the keyboard and try to power ur without plug in the charge it shows pink

 

ive tried all the trouble shooters and you haven’t given much infor on the led battery port significance. I tried 

 

help what hat should I do

1 REPLY 1
HP Recommended

@MoonChi

That "tiny spark" most likely indicates that something got shorted out -- and that's going to require examination in a repair shop to determine if the PC is repairable.

There are these interactive diagnostic routines you can run from another PC that will attempt to walk you through some steps to determine the source(s) of the problem: http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc

The problem is that we HERE, have no way of diagnosing or repairing hardware problems.

If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then you should contact HP Customer Support to see about having it repaired or replaced under warranty.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836

If your PC is no longer under warranty, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

If you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center

Good Luck



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.