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‎06-07-2017 04:49 PM

HP Recommended
Product: Hp split 2x
Operating System: Microsoft Windows 8.1 (64-bit)

When we went to shut down our HP split x2 it said Update & Shutdown or Update & Restart. It did the update and then shutdown. When we went to get back on the blue screen asking for an Administration password or Power on Password. We used the one we thought was suppose to be right and it's not working. How can I reset it so I can get into the computer?   The System Disabled code is............68157440         

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-07-2017 04:53 PM

HP Recommended

When prompted for password try 77835486

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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3 REPLIES 3

‎06-07-2017 04:53 PM

HP Recommended

When prompted for password try 77835486

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎06-07-2017 05:06 PM

HP Recommended

Thank you so much...made my daughters day.

 

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‎06-07-2017 05:11 PM

HP Recommended

You're very welcome. Happy to help.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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