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‎05-29-2021 01:42 AM

HP Recommended
Product: hp g71
Operating System: Microsoft Windows 10 (64-bit)

all of a sudden after years of use i cannot log on to my lap top[ it asks for a power on user password i have not a clue what that is then i get a system disable screen with this number 61653408 i have alot of personal things i need off my lap top what do i do thanks in advance

1 REPLY 1

‎06-01-2021 07:40 AM

HP Recommended

@scottdanny22

 

Welcome to HP Support Community


I would like to help

 

Since this Notebook is an older Model, I suggest you contact the local computer store in your area for service options and even data backup which might still be possible


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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