i bought a hp laptop 15s du3xxx for school work but its so laggy and i cant even watch videos

[venomdai]

HP-Laptop 15s du3xxxx - very laggy , do not open fast , can't even open google chrome i have to wait it to open about 15 minutes just to reboot it

[Raj_05]

Hi @venomdai,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear about the issues with your HP Laptop 15s. A laptop that lags so much can be incredibly frustrating, especially when it hinders basic tasks like watching videos or using a browser. Here are some steps to diagnose and potentially resolve the problem.

Check Specifications

• Processor & RAM: Verify the processor type and amount of RAM in the laptop. For basic tasks, at least 4GB RAM is necessary, but 8GB is preferable.
• Storage Type: If it has an HDD, consider upgrading to an SSD for a significant speed boost.
  • You can check this by right-clicking on This PC > Properties or through Task Manager (Ctrl + Shift + Esc) under the Performance tab.

System Optimization

• Startup Programs: Disable unnecessary startup programs.
  • Open Task Manager > Go to the Startup tab > Disable programs with high impact.
• Free Up Space: Ensure the storage isn’t full (keep at least 20% free).
  • Use Disk Cleanup to delete temporary files.
• Update Drivers: Use Windows Update or HP Support Assistant to ensure all drivers are updated.

Browser Alternatives

• If Chrome is slow, try lighter browsers like Microsoft Edge or Firefox.
• Consider disabling extensions in Chrome to improve its performance.

Malware and Antivirus Check

• Run a full scan using Windows Defender or any trusted antivirus software to ensure there’s no malware causing the lag.

Reinstall or Reset Windows

• A clean install or factory reset of Windows can sometimes resolve persistent performance issues.
  • Go to Settings > Update & Security > Recovery > Choose Reset this PC.

[Raj_05]

Hardware Upgrade

• If the laptop has an HDD, upgrading to an SSD is the most effective way to improve speed.
• Increasing RAM, if the system supports it, can also help.

Check for Background Tasks

• Open Task Manager and check the Processes tab to see if any application or service is consuming excessive CPU, memory, or disk resources.

Verify Power Settings

• Use the High Performance power plan:
  • Go to Control Panel > Power Options > Select High Performance.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support