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Locked

‎10-22-2023 08:06 AM - last edited on ‎10-22-2023 11:08 AM by Retired

HP Recommended
Product: HP Pavilion 14 Laptop PC (28Z15AV)

i haven’t used my laptop for a while and forgot the password to get into it. it’s a local account. i tried different combinations of what it could possibly be but ended up blocking it so that i have to wait 2hrs for me to attempt another password. 

is there any way i could solve this or can i fully reset my laptop so that the password is removed ?

Category:
1 person had the same question
1 REPLY 1

‎10-22-2023 11:09 AM

HP Recommended

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

MayS

I work on behalf of HP
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