10-13-2019 10:05 AM
10-13-2019 01:33 PM
You should have written it down!
I know we used to provide Disabled Bypass Codes -- but we don't do that anymore.
I wish we could help you, but sorry, due to recent changes in Community policy, we are no longer able to provide any assistance with password reset or recovery issues.
Also please note that now, to resolve a forgotten BIOS password issue, a system board replacement is required -- and additional customer costs apply, HP has issued this post about BIOS passwords: https://support.hp.com/us-en/document/c06368824.
In addition, according to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
10-13-2019 03:34 PM
i guess this is just my bad luck again,,thanks anyway and i wish this solution improve HP and make it better ,i got about 50 app,email acc, all with different passwords and i don't write them down,, but i had to put this one exactly before my pharma exam ,i guess that is why i cant remember it ,i will figure it out in time anyway , am sure ,and no am not living or even near ,,us or canada,,but yeah thanks for the info there it was really useful and saved me a lot of time i was going to waste on HP website to find how to,, while there is no How or anything .
Thank you .