cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 1
64
Flag Post

infinite boot loop and unable to enter recovery mode

HP Recommended
HP pavillion
Microsoft Windows 10 (64-bit)

when i turn it on, i get stuck in a loop where it loads with hp logo, goes completely black for 2 seconds and loops.

and when i try to enter the recovery mode i get the "please wait" for a 3 minutes for a split second a program window is displayed but then a black screen with a cursor and  tried to enter task manager but didnt work and when i pressed ALT F4 cursor disappears

I've tried to power reset but it didn't work also tried reset BIOS defaults which didnt work either.

how do i fix this problem?

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation