cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
MercyMercy
New member
1 0 0 0
Message 1 of 2
573
Flag Post

irql_not_less_or_equal (tcpip.sys) windows 10

HP Recommended
HP ENVY TOUCHSMART NOTEBOOK 15-J122TX
Microsoft Windows 10 (64-bit)

For the past months I've been trying to fix my HP ENVY TOUCHSMART NOTEBOOK 15-J122TX (Windows  10, 64-bit) which is stuck in a blue screen of death. 

 

It keeps going into a restart loop when I try to connect to WiFi with blue screen error:

irql_not_less_or_equal (tcpip.sys) or sometimes bad_boot_caller.

 

It's really frustrating since I've already tried Reset, replacing the HDD with an SSD, replacing the RAM, uninstalling the Network drivers, Network reset, and command prompt (netsh).

 

Nothing seems to be working with all the methods I found online. I hope you can help me resolve this issue. Thanks in advance.

 

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
142,208 65,772 22,250 34,205
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

I believe that error is due to an outdated/corrupt network card driver.

 

The problem is...there isn't a newer driver for the Intel 2230 wifi card.

 

You can replace the Intel 2230 with this model card...

 

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0    HP Part # 710661-001

 

You should be able to find this model wifi card on eBay.  Search by the HP part number, not the model of the wifi card.

 

If the problem is being caused by the Realtek ethernet adapter driver, download, unzip and run the setup application from the W10 ethernet driver from the link below.

 

Realtek PCIe FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - REALTEK

 

Also watch this video for other software solutions...

 

How To Fix DRIVER_IRQL_NOT_LESS_OR_EQUAL tcpip.sys on Windows 10 - YouTube

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation