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Locked

‎10-09-2020 03:33 PM

HP Recommended
Product: hp notebook 15-db0036nr
Operating System: Microsoft Windows 10 (64-bit)

4 days left on the warranty wondering if hp would replace the motherboard since a check sum error has locked me out since bios password is unknown

1 REPLY 1

‎10-10-2020 01:11 PM

HP Recommended

@jsasiadek35

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, in order to recover BIOS password the BIOS needs to be flashed by the manufacturer. 
As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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